Free Community Support

Canoo offers free community-based support. Community Support offers:

  • Free support.
  • Free access to the support forum.
  • There are no guaranteed response times for Community Support.
  • Upgrades are not included in Community Support.

Please register with Canoo RIA Suite Developer forum to access Community Support and the support archives.

Premium Support

Premium Support entitles you to:

  • Guaranteed response to your support queries within 1 working day (per email only; Swiss office hours from 9am to 5pm CET).
  • Free access to Premium Support archives.
  • Free upgrades for your ULC product license within one year.

For customers that need immediate support and would like their development issues to be handled in privacy, we recommend purchasing Enterprise Support. For ordering, please contact


Evaluation Support

During your first evaluation of UltraLightClient, Canoo offers a free trial of Premium Support for 30 days. Within these 30 days Canoo will respond to your support requests within 1 working day.