Last Updated: 12.17.20
WHAT WE COLLECT
We collect information about website users in a range of ways.
Information You Give Us. Canoo may collect information you provide directly to us on the Site, including, but not limited to, your name, email address, location, physical address, phone number, payment information, driver’s license or other government identification, demographic information (e.g., age, gender, occupation, etc.), social media accounts, and other information provided directly to Canoo by you. Canoo may also collect information you provide by signing up for or attending events, joining our waitlist or preorder programs, configuring a product, participating in surveys, contests, sweepstakes, and promotions sponsored by Canoo, interacting with Canoo online via email, online or phone text messaging, blogs, forums, or social media, or submitting a job application to work at Canoo. If you submit any information relating to people other than yourself, you hereby represent that you have the authority to provide such information and consent to the use of the information in accordance with this Policy.
Information We Get From Others. We may also collect information about you that we receive from business partners, marketers, analysts, and other sources to enable us to verify and update information contained in our records, for analytics, and to better personalize our sites, products, and services for you. We may add this to information we get from the Site.
Information Automatically Collected. When you visit the Site, Canoo may automatically log certain information about you and your computer. For example, when visiting our Site, we may log your computer or mobile device operating system type and platform, internet protocol (IP) address, browser type and version, browser language, the websites you visited before browsing to our Site, pages you viewed, how long you spent on a page, access times, and information about your use of and actions on our Site.
Information Collected Using Other Tracking Tools. In addition to, or in conjunction with Cookies, we may use other tracking tools to, among other things, track the activity of users on the Site, help manage content, measure the success of marketing campaigns, and compile statistics about usage and response rates. For example, pixel tags (also known as clear GIFs, web bugs, or web beacons) may be used to track the online movements of users of the Site. Pixel tags and similar tools may also be used in our emails to track whether an email was read or forwarded to someone else.
USE OF COLLECTED INFORMATION
We may use information we collect to communicate with you, to provide and improve our products and services, and for the purposes listed below:
To operate, maintain, and improve our sites, products, and services.
To respond to comments and questions, provide customer service, and fulfill your requests.
To complete and fulfill your subscriptions, purchases, preorders, or other transactions, including to process your payments, communicate with you regarding your order, or provide you with relevant updates on our products or services, and provide you with related customer service. We may also contact you to ask for your feedback about a product, service, or event.
To communicate with you about promotions and upcoming events, and to send you other news about products and services offered by us and our selected partners (subject to your consent where required by applicable law). Promotional communications may include, but are not limited to, newsletters, brochures, and email, phone or text message marketing, and may include information regarding Canoo events, contests, products and services. If you no longer wish to receive these materials, you may opt out by following the opt-out instructions included in any marketing email or mailings received from us, or by contacting us at the addresses indicated under Contact Information below. Please note that we may still send you certain important administrative and non-marketing messages even if you opt out of receiving promotional emails.
To send other company information and updates, including but not limited to, confirmations, invoices, technical notices, policy updates, security alerts, and support and administrative messages.
To protect, investigate, and deter against fraudulent, unauthorized, or illegal activity, to enforce and prevent violations of our policies and terms, and as otherwise necessary to establish, protect, and defend our legal rights.
Except as described above and below, Canoo may use or share information that does not directly personally identify you for any purpose permitted by law, such as for operational or research purposes, for industry or market analysis, to improve or modify our products and services, to better tailor our products and services to your needs, and where legally required.
SHARING OF PERSONAL INFORMATION
We may share information we collect as follows:
We may share personal information with your consent. For example, you may let us share personal information with third parties for their own marketing uses. Those uses will be subject to their privacy policies.
We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
We may also share aggregated and/or anonymized data (such as aggregate Site usage statistics or anonymized survey responses) with third parties for research, marketing, analytics or other purposes, provided we have taken reasonable efforts to ensure such information does not identify a particular individual.
We do not sell your personal information to anyone for any purpose.
Links or Content from Other Websites. Our Site may contain links to or content from websites maintained by third parties. Canoo is not responsible for the privacy practices of such third-party sites. Please refer to the privacy policies of these respective websites to view the relevant privacy practices.
HOW WE PROTECT AND MANAGE YOUR INFORMATION
Security. Canoo has implemented various physical, electronic, contractual and managerial security measures to protect against loss, misuse, and alteration of personal information that we store and collect. However, no method of transmission over the Internet, and no means of electronic or physical storage, is absolutely secure. Should you have further questions or concerns about our security measures, please contact us using the addresses set forth under Contact Information below.
Retention of Your Information. We retain your information for as long as required to satisfy the purpose for which it is collected and used (for example, for the time necessary for us to fulfill orders, provide you with customer service, answer queries, or resolve technical problems), unless a longer period is required or permitted by law, such as to fulfill our legal obligations or to establish, protect or defend legal claims.
Your California Privacy Rights. Once a year, California residents may request and obtain certain information regarding our disclosure, if any, of personal information to third parties for their direct marketing purposes during the immediately prior calendar year. We comply with this law by allowing users to opt-out of sharing their personal information with third parties for direct marketing purposes. To receive the information described above or to request that we stop sharing your information, please contact us the addresses set forth under Contact Information below.
Collection of Data and Transfer Outside the United States. Canoo is a company headquartered in the United States. The Site is primarily controlled and operated from the United States (unless you are accessing the Site from outside of the United States, in which case the Site may be localized for your jurisdiction); however information collected about you or your use of our products or services may be collected, stored and processed in any country where we have facilities or in which we engage service providers. Some of these jurisdictions, including the United States, may not provide an equivalent level of data protection as your home jurisdiction. When we transfer and process information about you or your use of our products or services to other countries, we will protect it as described in this Policy and in accordance with the requirements of local law, including, where applicable, the more stringent standards set forth in certain jurisdictions such as the European Economic Area (EEA). By using the Site, you acknowledge and consent to any such transfer, storage, or use of information to countries outside of your country of residence, including the United States. We will endeavor to take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate written data processing terms and/or data transfer agreements. If you are in the EEA, you may have the right to obtain details about the mechanism under which your information is transferred to a third country. For more information about these transfer mechanisms, please contact us as set out in the Contact Information section below.
We may rely on various legal grounds to collect, use, and otherwise process your information, including: your consent; that the information is necessary for the performance of a contract with you; to comply with a legal obligation; to protect your, or someone else’s vital interests; or for a legitimate interest that is balanced against your rights and interests. These legitimate interests may include Canoo’s interest in improving its products and services, enhancing safety and security, protecting Canoo or its business partners against wrongful conduct, and responding to customer inquiries and claims. Where applicable, we will take reasonable efforts to inform you whether and why we need certain information from you, for example, whether we need the information to fulfill a legal or contractual requirement and what the consequences are of not providing the information.
Minors. Our products and services are not directed to individuals under the age of thirteen (13), and we request that these individuals not provide any information to Canoo. To respect the privacy of children and to comply with the Children's Online Privacy Protection Act, if you are under the age of eighteen (18), you should only use the Site with the involvement of a parent or guardian.
INFORMATION CHOICES AND CHANGES
As detailed in the sections above and below, we give you many choices regarding our collection, use, and sharing of information from or about you or your use of our products or services. For example:
Our marketing emails, newsletters, and other promotional materials include instructions for how you may “opt out” of receiving further communications. If you no longer wish to receive such communications, you may opt out by following instructions included in such communications, or contacting us at firstname.lastname@example.org. or at the address indicated below. If you opt out, we may still contact you regarding certain non-marketing subjects. Please allow a reasonable time after reaching out for us to process your request.
You may send all other requests about personal information to the addresses indicated under Contact Information below. You can request to change contact choices, opt out of our sharing with others, update your personal information, or cancel an account if one has been created.
You can typically remove and reject cookies from our Site with your browser settings. Many browsers are set to accept cookies until you change your settings. If you remove or reject our cookies, it could affect how our Site works for you.
Access and Data Subject Rights. In certain jurisdictions you may have the rights to request access to and receive information about certain information we maintain about you; update and correct inaccuracies in that information; have the information restricted or deleted; object or withdraw your consent to certain uses of information; and lodge a complaint with your local supervisory authority. You may also have the right to data portability with regard to the data you provided to us. These rights may be limited in some circumstances by local law. If you would like to exercise your rights in relation to information from or about you, you may contact us at the addresses set forth under Contact Information below.
In your request, please make clear what information you would like to have changed, whether you would like to have the information that you have provided to us suppressed from our database, or otherwise let us know what limitations you would like to put on our use of the information that you have provided to us. For your protection, we may only implement requests with respect to the information associated with the particular email address that you use to send us your request, or we may need to verify your identity before implementing your request. Please note that we may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that you began prior to requesting such change or deletion (e.g., when you make a purchase or enter a promotion, you may not be able to change or delete the information provided until after the completion of such purchase or promotion).
Canoo Technologies Inc. Attn: Legal 19951 Mariner Ave Torrance, California 90503